CANCELLATION POLICY

CANCELLATION POLICY

BOOKING TERMS & CONDITIONS

All bookings must be confirmed with payment of a booking deposit.

CANCELLATION POLICY

A deposit for your booking forms a contract which we will honour. 

Off Peak: A deposit equivalent to one nights tariff is payable at time of booking for any cancellation outside of 14 days prior to the arrival date, a $40 cancellation fee will apply and the balance of deposit will be refunded. If cancelled within 14 days of arrival date, there will be no refund. 

Peak Periods: A deposit equivalent to 50% of total tariff is payable at time of booking deposits will not be refunded and if the booking is cancelled or the guest leaves early then full payment will be required. Special Bookings: Special booking and cancellation conditions apply for groups. Refunds: Refunds are also not provided if an occupant elects to vacate the site / cabin prior to the booked date of departure. 

Special Bookings: Special booking and cancellation conditions apply for groups.

Refunds: Refunds are also not provided if an occupant elects to vacate the site / cabin prior to the booked date of departure.

COVID19 Travel Restrictions. If there are changes in the government imposed COVID19 travel regulations which directly prohibit guests from leaving their homes to travel or prohibit travel to Hamilton, bookings and deposit paid can be transferred to another date. Valid for 12 months. Refund of deposit paid will not be provided. Where guests are unable to travel due to their own personal heath issues or concerns, the standard peak or off peak cancellation policy applies.

PET POLICY

Sites - Pets allowed at Manager's discretion. Park Pet Rules apply.

Pet Friendly Cabins - Pets permited in our Pet Friendly Cabins at Manager's discretion. Limit of two pets per cabin.

Cabins Credit Card Authorisation - Hamilton Caravan Park pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the room, a $200AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available fund’s balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit can be supplied in cash for $200AUD per night. 

Non Pet Friendly Cabins -Sorry, No pets allowed in our Non friendly Cabins.. No bookings will be accepted or honoured for cabins where patrons bring a pet. Visitor's pets are not permitted in cabins, on cabin verandas or near cabin areas.

Dog Shows - Cabin bookings will be accepted with show dogs upon the undertaking that dogs will not enter cabins, cabin verandahs or be tied to cabins & that dogs will have their own accommodation provided ie dog trailer or similar. Park Pet Rules apply.
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